Security checks / Check reference / Privileged access (PIM)
PIM Policy Ticketing Required
High Severity Microsoft 365 security check in the Privileged access (PIM) domain.
PIM policy requires a support ticket number for role activation Without a ticket requirement, there is no paper trail linking role activation to a specific change request. Siemserva runs this check automatically across your tenant and maps every finding to the compliance frameworks below.
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Check summary
What this check verifies
PIM policy requires a support ticket number for role activation
Why it matters
Without a ticket requirement, there is no paper trail linking role activation to a specific change request. Audit reviews cannot verify if activation was authorized
How to fix it
Require a support ticket number for PIM activations; link activations to change management for audit traceability
Siemserva flags every tenant where this check fails and, with Senserva Trustworthy AI remediation, can propose a validated fix you approve before it applies.
Find this in your own Microsoft 365
This page is the public reference for one check. Siemserva by Senserva runs it, and 650+ others, against your own tenant: it shows exactly where PIM Policy Ticketing Required is failing across your environment, ranks it against everything else by real risk, maps it to the frameworks your auditors ask about, and attaches a validated fix you approve before it applies.
Your Three Free Unlimited Audits cover all of it, free with registration: 1 scan to find, 2 to review your fixes.
Built for the people who own this outcome: security and IT teams closing gaps, auditors and compliance teams gathering evidence, and MSPs and MSSPs running it across every client tenant.
Ask your own AI about this check
Copy this prompt into Claude, ChatGPT, or Copilot. The facts are included, sourced from this page.
Compliance framework mappings
Findings from this check serve as evidence for:
References
Related Privileged access (PIM) checks
Related Entra ID guides
This is an Entra ID and identity check. See the broader guidance and the exact checks Siemserva runs in this area:
Common questions
What does the PIM Policy Ticketing Required check verify?
PIM policy requires a support ticket number for role activation It is a High Severity check in the Privileged access (PIM) domain, one of the 650+ checks Siemserva runs across Microsoft 365, Intune, Defender, and Entra ID.
How do I fix a PIM Policy Ticketing Required finding?
Require a support ticket number for PIM activations; link activations to change management for audit traceability Siemserva ranks the finding by Severity and, with Senserva Trustworthy AI, can propose a validated, approve-before-apply configuration fix.
Which compliance frameworks does this check evidence?
Findings from this check map to SCuBA, MCSB, NIST, SOC2, CIS, HIPAA, including SCuBA policy MS.AAD.7.1v1, MS.AAD.7.2v1, MS.AAD.7.3v1, MS.AAD.7.4v1, MS.AAD.7.5v1, MS.AAD.7.6v1, MS.AAD.7.7v1, MS.AAD.7.8v1, MS.AAD.7.9v1, and MCSB controls PA-1, PA-2. That mapping is what turns a scan finding into audit evidence.
Can I ask my own AI about this check?
Yes. This page includes a free copy-paste AI prompt carrying the check's facts: what it verifies, the risk, the remediation, and the framework mappings. Paste it into Claude, ChatGPT, or Copilot; cite-worthy detail without giving an AI access to your tenant.
All 672 checks with severities and mappings: the Microsoft 365 security checks catalog.